Merchant Help Articles
Consumer Help Articles
If the rewards haven’t been added immediately to the customers app / phone, what support is given and when is this available? Is support available 7 days a week?
Customers can submit a support query at ANY TIME via our app and our team will be in touch asap to resolve any issues.
Customers can submit a query relating to receipt of rewards from within the 'Settings' section of the App and will receive a response within 48 hours.
Our support team will work to investigate any claims directly via our interface with the Mastercard / Visa platform.
Any verified purchases where a reward was not given will be rectified within 7 days.