Merchant Help Articles
Consumer Help Articles
What happens if customers have a query outside of normal operating hours?
Customers can submit a help query at ANY TIME via our app and our team will be in touch asap to resolve any issues.
Customers can submit a query relating to unqualified rewards from within the 'Settings' section of the App and will receive a response within 48 hours.
Our support team will work to investigate any claims directly via our interface with the Mastercard / Visa platform. Any verified purchases where a reward was not given will be rectified within 7 days.
Technical issues relating to the app that cannot be resolved using our in app support service, are escalated to our technical team and a response will be received within 24 hours.